What is the delivery time?

The delivery time consists of two phases:

1. Processing time

Within 1-3 business days after placing the order, it is checked, approved and packaged. The package is then prepared for transport.

2. Delivery time

United States: 5-10 business days

Shipping is handled by the largest postal courier in the United States.

All shipping times exclude possible customs delays. During busy periods such as Christmas, Black Friday and New Year, deliveries may take longer.

What are the shipping costs?

We offer free premium shipping. This includes insurance in the event of theft, loss or damage to the package.

Where is my package?

After shipment, the customer will receive an email with a tracking number.

The order can be tracked via the tracking page on our website. To do this, click “track your order” in the main menu on our website.

For logistical reasons, the order may be shipped in multiple partial shipments.

My tracking number is not working

It can take up to 5 business days for tracking information to be updated. If the tracking still does not provide any information after a few days, customer service can be contacted at support@susanandparker.com.

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Privacy Policy

This Privacy Policy describes how SUSAN & PARKER CHARLESTON (the “Site” or “we”) collects, uses and discloses your Personal Information when you visit or make a purchase from the Site.

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to all information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device Information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, which sites or products you view, search terms and how you interact with the Site.

Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.

Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags or pixels.

Disclosure for a business purpose: shared with our processor Shopify.

Order Information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address and phone number).

Purpose of collection: to provide products or services to you.